Frequently asked questions (FAQ)
Discover answers to frequently asked questions about our personalized name stickers, iron-on name labels, and name stamps. Learn how to use, care for, and order our high-quality products at Melu Kids.
Name stickers from melu kids
What is the difference between name stickers for daycare, school and iron-on labels?
our daycare name labels are designed for clothing and objects that can be easily stuck on, ideal for daycare and schools.
Name stickers for school are narrow and elongated. They fit perfectly on pens and school supplies.
Iron-on labels are ironed onto the clothing and are particularly durable, ideal for frequently washed clothing.
Do the name labels contain phthalates or BPA?
The name stickers contain no harmful substances (phthalates or BPA). The materials have been tested and approved by recognised testing institutes in Germany.
What can I do if the name stickers come off?
It is possible that the stickers have not been applied 100% correctly. Please refer to the instructions provided or contact us at service@melu-kids.de at any time. We will find a solution!
Name Labels
How big are the name labels?
The name labels measure 30 x 13 mm and are ideal for attaching to items of clothing, shoes, drinking bottles, lunch boxes and much more.
Are the stickers waterproof?
Yes - the name labels can be washed at 40°C in the washing machine or at 60°C in the dishwasher. They are also suitable for the tumble dryer and microwave.
Where are the labels attached to the clothing?
The stickers should only be stuck directly onto the washing instructions or care label of the clothing - this is where they adhere best.
How are the labels applied?
Clothing:
After peeling off, stick immediately onto a dry care label or the brand's label. Press the sticker on very firmly and attach it - be especially careful in the corners.
Objects:
After peeling off, stick to a clean and dry surface. Press and spread the sticker very firmly - be particularly careful at the corners.
For which surfaces are the name labels suitable?
For care labels / wash labels (clothing), plastic, metal, rubber, leather and all smooth surfaces.
Are the name labels also suitable for Care homes and nursing homes?
Of course, adults can also use our labels. Stickers are regularly ordered for nursing homes.
Pen Labels
How big are the pen labels?
The name labels measure 51 mm x 7 mm and fit perfectly on pens, pencils and other school supplies.
What can the pen labels be used for?
Pen labels can be used to label and personalise school materials such as pens, pencils and other school-related items.
For which surfaces are the name labels suitable?
Name labels can be applied easily to plastic, metal, rubber, leather and all smooth surfaces.
Iron-on Name Labels
How big are the iron-on labels?
The iron-on labels measure 30 x 13 mm and are suitable for all types of textiles such as socks, T-shirts etc.
Where are the labels attached to the clothing?
Iron-on labels are ironed directly onto the textile using an iron. The heat causes the labels to bond with the textile.
Shipping & Returns
How long is the delivery time?
We will process your order within 1-2 working days.
Dispatch time:
Germany: 1-2 working days after dispatch confirmation.
EU: 2-6 working days after dispatch confirmation.
How high are the shipping costs?
Germany / Austria / Luxembourg: Free
Other countries: 1,99 €
Our products are shipped via our partner carrier DHL.
How does the return process work?
The best thing to do is to send us an e-mail to service@melu-kids.de with the reason for the return and we will aim to respond to you within 24 hours.
My order did not arrived. What can I do?
If you have not received your order after 5 working days, please contact our customer service team: service@melu-kids.de
We will try to solve your problem as quickly as possible.
Payments
Which payment methods can I use?
We offer the following payment options: PayPal, Klarna, Maestro, Mastercard, Visa, AmericanExpress, instant bank transfer and Apple Pay & Google Pay.